The BTES team works hard every day to provide the best service to our customers, who are our neighbors and fellow community members, while understanding that every action and decision can be impactful. In 2023, BTES employees took a deep dive into strategic planning with the fundamental mindset to improve service to our customers. The Senior Leadership Team, which consists of BTES’ CEO and Vice Presidents, began the journey by reviewing best practices to develop how the BTES team would approach the process. They then worked with the BTES Leadership Team to begin strategic planning.
BTES Vice President of People Operations Tara Ellis explained, “The Leadership Team considered feedback from customers, employees, and board members to help in setting new goals, strategies, and objectives to achieve within the next three to five years. We also reflected on our vision and mission statements and recognized that it was appropriate to update them based on how we see our team serving our customers today and moving forward.”
BTES’ new vision is to be our community’s trusted resource for energy and connectivity.
Ellis continued “Our team really zeroed in on being the local, trusted resource in our community that our customers can reach out to with questions about energy and connectivity or challenges that we can help solve.”
The new mission for BTES is to provide essential services that enrich our community while striving to make tomorrow better than today.
“We understand that the services we provide are truly essential,” said Vice President of Engineering David Hacker. “We take that responsibility seriously and strive to be part of enriching our community through our services. Additionally, we are always focused on how we can improve.”
So, what does this mean for our customers?
“It means that we will continue to partner with organizations to support our community, engage with schools to help prepare our future workforce, make improvements to our services, and much more,” Hacker continued. “We are local people serving local people striving to make tomorrow better than today.”
